We currently ship from our HQ in Sydney on Daily Mon- Sat before 12pm.
Delivery is via Express Post (with tracking) and generally takes 1-2 business days.
Lost or stolen postage is not covered by insurance.
Once shipped, you will be emailed with a tracking number, which may be
tracked at www.auspost.com/track
All international shipping is processed via Australia Post. Our International shipping options are; Pack and Track, Registered Post or Express Courier. Once your order is shipped you will receive an email with your shipping details, tracking number or parcel ID number.
Pack and Track is charged at $20.00 AUD. Pack & Track is only available for specific countries, if you would like to see if you are eligible for Pack & Track please view here [http://auspost.com.au/parcels-mail/pack-and-track-international.html]. You can track your order at www.auspost.com/track. This service has a delivery time of 7-14 business days.
Registered Post is also $20.00 AUD and is available for all other countries. While this service has no customer tracking, it is registered so we know when it's been delivered. This service usually takes between 7-21 business days.
Express Courier International is available for $20.00 AUD. This service delivers between major cities around the world in 2-7 business days, and includes tracking at www.auspost.com/track
Items you order for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is responsible for all Import Fees.
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered.
Russian/ South African customers may need more patience by reason of the local delivery system and customs.